Privacy & Cookie policy

Grid’s Privacy Policy

Introduction

Our values

Why we process your information

What information we process

Your rights over your information

How we protect your information

How we use “cookies” and other tracking technologies

How you can reach us

How you can complaint

Introduction

In our mission to make infrastructure better for everyone at Grid, we collect and use information about you, our:

“partners”, who develop apps for merchants to use, build stores on behalf of merchants, refer potential entrepreneurs to Grid, or otherwise help merchants operate or improve their Grid-powered business
“merchants”, using Grid to power your business
“customers”, who shop at a Grid-powered business
“users”, of Grid apps and services
“visitors”, to Grid’s websites, or anyone contacting Grid support

This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, by email).

Our values

Trust is the foundation of the Grid platform and includes trusting us to do the right thing with your information. Three main values guide us as we develop our products and services. These values should help you better understand how we think about your information and privacy.

Your information belongs to you
We carefully analyse what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.

We protect your information from others
If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.

We help merchants and partners meet their privacy obligations
Many of the merchants and partners using Grid do not have the benefit of a dedicated privacy team, and it is important to us to help them meet their privacy obligations. To do this, we try to build our products and services so they can easily be used in a privacy-friendly way.

Why we process your information

We generally process your information when we need to do so to fulfil a contractual obligation (for example, to process your (subscription) payments to use the Grid platform), or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service). European law calls these reasons “legitimate interests.” These legitimate interests include:

preventing risk and fraud
answering questions or providing other types of support
helping merchants find and use apps through our Grid App Store
providing and improving our products and services
providing reporting and analytics
testing out features or additional services
assisting with marketing, advertising, or other communications

We only process personal information for these legitimate interests after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.

One of the ways in which we are able to help merchants using Grid is by using techniques like “machine learning” (European law refers to this as “automated decision-making”) to help us improve our services. When we use machine learning, we either: (1) still have a human being involved in the process (and so are not fully automated); or (2) use machine learning in ways that don’t have significant privacy implications (for example, reordering how apps might appear when you visit the app store).

We may process your personal information where you have provided your consent. In particular, where we cannot rely on an alternative legal basis for processing, where your data is sourced and it already comes with consent or where we are required by law to ask for your consent in the context of some of our sales and marketing activities. At any time, you have a right to withdraw your consent by changing your communication choices, opting out from our communications or by contacting us.

What information we process

Information about which personal data is being collected and processed depends on the relationship between you and Grid. More information will be available in the terms and conditions applicable to the Grid platform and app store or the agreement between you and Grid.

Your rights over your information

We believe you should be able to access and control your personal information no matter where you live. Depending on how you use Grid, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights.

If you buy something from a Grid-powered store and wish to exercise these rights over information about your purchase, you need to directly contact the merchant you interacted with. We are only a processor on their behalf, and cannot decide how to process their information. We will of course help our merchants to fulfil these requests by giving them the tools to do so and by answering their questions.

If you are a merchant, partner, Grid employee, or other individual that Grid has a direct relationship with, please submit your data subject request through legal@grid.com. Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may use a third party to collect and verify identification documents.

If you are not happy with our response to a request, you can contact us to resolve the issue. You also have the right to contact your local data protection or privacy authority at any time.

Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way.

Where we send your information

We are a Dutch company, but we work with and process data about individuals across the world. To operate our business, we may send your personal information outside of your country, including to the United States. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws.

Transfers outside of Europe and Switzerland

If you are in Europe, your personal information may be sent to other Grid locations and to service providers who may be located outside of Europe. When we send your personal information outside of Europe, we do so in accordance with European law.

When we send your personal information to countries or regions outside of Europe, we will only do so if the European Commission has found those countries or regions will adequately protect your information. If we then send this personal information, this information is protected by contractual commitments that are comparable to those provided in Standard Contractual Clauses.

Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order).

How we protect your information

Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information.

How we use “cookies” and other tracking technologies

We use cookies and similar tracking technologies on our website and when providing our services. For more information about how we use these technologies, including a list of other companies that place cookies on our sites, a list of cookies that we place when we power a merchant’s store, and an explanation of how you can opt out of certain types of cookies, please see our Cookie Policy.

How you can reach us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, please contact the Grid Support or mail us at one of the addresses below.

Grid.com B.V.

Radarweg 29

1043 NX Amsterdam

legal@grid.com

How you can complaint

If you feel like Grid did not support you sufficiently in your request or if you disagree with the way we process your personal information, you can contact the Dutch Data Authority (the “Autoriteit Persoonsgegevens”). You can lodge a complaint with this supervisory authority in case of dissatisfaction. But, of course you can also send us an email first! We will try our best to help you and answer your questions.

Grid’s Cookie Policy

Introduction

What are cookies?

How to refuse cookies

What cookies we may use

How you can reach us

Cookie overview

Introduction

This document is meant to explain the types of cookies and other tracking technologies that Grid may place on your device, either when you are visiting our web properties, or if you are visiting the storefront or buying products or services of a merchant who uses our platform to power their site.

What are cookies?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the Grid website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. Read more about cookies (and other similar tracking technologies) and how we use the data collected through these technologies, in our Privacy Policy.

How to refuse cookies

Of course it is possible to refuse the cookies on our website. But, be aware that if you decline cookies, it might be possible that our website does not function properly.

There are a few ways to refuse cookies:

Refuse cookies

First of all, you can decline cookies when you visit the website for the first time. By choosing "decline" in the cookie pop-up window, Grid does not place any cookies.

Disable cookies

Besides declining cookies, you can also change the settings in your browser to disable cookies. If you do so, the cookies will only be accepted if you explicitly agree with them. More information about how to disable cookies or how to receive a warning before a cookie will be stored, you can find in the manual of your browser.

Delete cookies

Most cookies have a maximum validity period. When the expiry date of these cookies has passed, the cookie is automatically deleted. You can also choose to manually delete cookies before this date has passed. More information about manually deleting cookies can be found in the manual of your browser.

What cookies may we use and why?

Hereunder you can find an overview of the different types of cookies that exist and we may use at Grid. It gives you an explanation of what the different types of cookies are and why companies may choose to use them. In the overview at the end of the Cookie Policy, you will find a definite list of cookies Grid uses at this moment (when this Cookie Policy was drafted). We will try to update the Cookie Policy from time to time, so the list of cookies being used at the time you visit our website and platform will be accurate.

The types of cookies that exist and may be used are:

Necessary cookies

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we can use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

Functional cookies

We can also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorised content across pages. The functional cookies we can use include for example:

User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

Reporting and analytics cookies

Grid is dedicated to user experience and we use many tools to help us improve our website and our commerce platform. To this end, we can use reporting and analytics cookies to collect information about how you use our website or our merchants’ storefronts, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we could use include for example:

First party analytics cookies - We can use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.
Third party analytics cookies - We can also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website.

Advertising cookies

Advertising cookies can be used on websites to tailor marketing to you and your interests and provide you with a more personalised service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you.

Social and Content cookies

Finally, Social and Content cookies can be placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We may integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

How you can reach us

If you would like to ask about, make a request relating to, or complain about the cookies we use, please contact the Grid Support or mail us at one of the addresses below.